These customers will be reminded how to stop payments, and if they continue not to use their memberships, Microsoft will ultimately stop taking further paymentsīetter information about price increases: Microsoft will give clearer notifications of any future price rises, and will ensure people know how to turn off auto-renewal if they don’t want to pay the higher price Inactive memberships: Microsoft will also contact existing customers who haven’t used their memberships for a long time but are still paying. Refunds: Microsoft will contact existing customers on recurring 12-month contracts and give them the option to end their contract and claim a pro-rata refund The improvements include:īetter upfront information: Microsoft will provide more transparent, upfront information to help customers understand their Xbox membership – making clear, for example, that the subscription will auto-renew unless the customer turns off auto-renewal when the subscription will auto-renew how much it will cost and how the customer can receive a refund after an accidental renewal To address these concerns, the CMA has secured undertakings with Microsoft to make a series of improvements to their auto-renewing subscriptions for online gaming services. how fair is the auto-renewal process? – are customers clearly told that their membership will be rolled over, are they regularly reminded that they are on a roll-over contract before further payments are taken, and is auto-renewal set as the default option?.
how easy it is to cancel or obtain a refund? – are there any factors that make it difficult for people to cancel their contract or get their money back?.are the contract terms unfair? – do the companies’ terms give them wide discretion to change the quality of the deal, for example, by reducing the number of games included or increasing the price?.The investigation carried out by CMA examined several issues including:
0 kommentar(er)
